Today is the last class in our current four class set. We will begin class with a casual conversation. Our reading today is about an actress and our listening material is a Propose a Solution sample question. We will continue our grammar review in class.

Click HERE for the reading

Hello. This is Matt Damon. Two days ago, I ordered 3 books on your website with the next-day delivery, which guaranteed my books would be delivered to my house by the following day. I paid extra for the special delivery because I wanted those books before I leave the country in two days. As stated on your website, if the order is placed before 1 p.m., you should have received the order on the same day and have shipped the books by yesterday at the latest. Today is already Friday, and I haven’t received my books yet. Please let me know what happened. You can contact me on my cell phone at (123) 456-7890.

Your answer should be structured like this;

Introduction- repeat customers name- “Hello, Matt Damon”

Introduce yourself- “My name is John”

Repeat the problem- “I understand you’re having trouble with your order.”

Propose a solution- “Here is what I can do. I will check on your order status to see if it has been shipped from our warehouse. If it hasn’t I will make sure to hold it so we can change the shipping address for you. If it has shipped, we will track the package and make sure it comes back to our warehouse.”

Reintroduce yourself-”again my name was John.”

Close- “If you have any questions or need any more help please call us again. Have an nice day”