Today is the last class in our four-class set. We will begin class with a review of our directions exercise. We will have a speaking test next Saturday, May 12th. Our grammar unit is unit 124

The phrase of the week is, "at its core." We use this phrase to describe values and belief. We can also use it to describe the main purpose of something or why it was created. For example, "Nike has many different products, but at its core it is an athletic footwear company." 

Today's reading is about CRM or customer relationship management. Salesforce.com is a business that has been trending, so we will dive into what CRM is. Our listening material is another dialogue. This one is about negotiating. The vocabulary words will come from the reading. Please be able to describe them in class. 

Vocabulary

•  scalable -(adj) able to be changed in size or scale. OR able to be scaled or climbed.
• implement- (noun)  a tool, utensil, or other piece of equipment, especially as used for a particular purpose. (verb) put (a decision, plan, agreement, etc.) into effect.
• retention- (noun) the continued possession, use, or control of something. OR the continued possession, use, or control of something. OR the action of absorbing and continuing to hold a substance.
• streamline- (verb) design or provide with a form that presents very little resistance to a flow of air or water, increasing speed and ease of movement. OR make (an organization or system) more efficient and effective by employing faster or simpler working methods.

Click HERE for the reading material

Click HERE for the dialogue